Service Plan Overview

Pacific Telco Business VoIP 
  • Unlimited Local Calling - Local and on-net calling (calls placed to others on your business network is included and ulimited.
  • Unlimited Long Distance - Free unlimited long distance calling within the United States and Canada.  Dramatically low rates to other countries. 
  • Reception Console - A software console that allows a front desk receptionist or group administrator to view the phone status (idle, busy, do not disturb) and call information.  This feature is integrated with the Web Call Manager and offers the ability to ‘click-to-transfer’ and perform announced and unannounced transfers.
  • Call Center - Enables businesses to set up call center groups with incoming calls received by a single phone number distributed among a group of users, or agents
  • Auto Attendant - The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension.
  • Toll Free Numbers - Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward toll-free calls to your auto-attendant. 
  • Hunt Groups - Hunt groups allow for automatic distribution of incoming calls to two or more extensions. Extensions may be dialed sequentially or simultaneously.
  • Growth Reserve Numbers - You may order new local numbers from Pacific Telco for future use, such as adding employees or hunt groups. In some cases, consecutive number blocks may be provided.

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