| The
easiest way to look at the players involved in VoIP is to
imagine the key components of a computer... hardware,
software, and operator. In the PC environment, lets say
the hardware is Dell, the Software is Microsoft and the Operator
is you. When the computer gets noisy, you call Dell.
When the computer gets buggy you call Microsoft, and when the
Excel spreadsheet doesn't add up... you check yourself.
Our VoIP layout requires servers,
software, and management. Our servers are co-located at
One Wilshire, the largest co-location facility in the nation.
They are maintained and supported by Color Broadband, supplied
by Sprint, XO Communications, and Covad. Our software is
provided by LignUp Corporation. The same company providing
VoIP to IBM, Hitachi, and NEC. I consider many of their
engineers the rocket scientists of VoIP. Lastly, Pacific
Telco is
your operator/managing partner. Pacific Telco put the pieces
together to create your phone company. Our aim is to be
the most reliable, customer oriented, and forward thinking
company possible.
Your client services team includes:
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Tier 1 Support -
Can't figure out how to forward
your calls, set up a conference bridge, or get your
email from your cell phone. We have 24/7/365
support to make sure you get back on track quickly. |
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Tier 2 Support -
No matter how serious the problem,
there are no strangers at Pacific Telco. Give your
personal tech a call right away and if they can't fix
it, we'll take it up a notch right away. |
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Tier 3 Support -
At this point, we're giving LignUp
a call. This a no-nonsense group of geniuses whom
I've only had to call upon once in the last two years
(for support). They resolved our issue in less
that 2 hours. |
Why do we dedicate this many resources
to the care of each client? Is it really necessary to assemble
expert support teams that, until now, only benefited the Fortune
1000?
The answer is simple: We want you to know we've got you
covered. When it comes to your business, every call is
mission critical. Pacific Telco wants you to know that we will be
with you every day, every step of the way. Your problem is
our problem... and we've got the best problem solvers in the
business.
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